General Terms and Conditions (GTC)
for the rental of holiday apartments
Anzenbergalm
(Informal "you" – alpine custom)
Preamble – Note on the address
On alpine pastures and in alpine regions, it is traditionally customary to address each other with "Du" (the informal "you") above a certain altitude.
We also cultivate this alpine hospitality at the Anzenbergalm. By booking, you agree to this.
Address agreed.
1. Contracting parties
Landlord:
Anzerbergalm Mountain Restaurant Company Ltd.
Am Thalbach 3
4600 Thalheim
FN 59138 v
Rental property:
Holiday apartments Anzenbergalm
Hintersee 62
5324 Hintersee
The accommodation contract is concluded between Bergrestaurant Anzerbergalm Gesellschaft mbH (hereinafter referred to as...)
The contract is concluded between the "landlord") and the booking guest (hereinafter referred to as "guest").
2. Conclusion of the contract
A booking request from the guest does not yet constitute a binding contractual offer.
The accommodation contract only comes into effect when the landlord sends the guest a confirmation after receiving the inquiry.
binding offer in written form (e.g. by email) with express inclusion of these General Terms and Conditions
Terms and conditions are presented and the guest accepts this offer within the period specified in the offer.
assumes.
By booking, you accept these terms and conditions as well as the house rules in their currently valid version.
3. Services & Equipment
Included in the rental price are:
Electricity and water
· Bed linen
· Towels
The apartments feature:
Living and kitchen area
· Bathroom
The kitchens are fully equipped and include a stove, refrigerator, dishwasher, and other amenities.
a combination appliance (microwave/oven), coffee machine and dishes.
An inventory list located in the apartment is part of the contract.
4. Prices & Payment
The applicable prices are determined by the specific booking offer.
Unless otherwise agreed in the offer, the following applies:
- Total payment: no later than 30 days before arrival
For short-notice bookings, the full amount is due immediately.
In case of late payment, the statutory default regulations apply (default interest of 4% per annum for consumers according to...).
§ 1000 para 1 ABGB)
5. Deposit (Security)
The landlord is entitled to take measures to secure claims arising from damage to the rental property or its inventory, as well as
to demand a deposit for any outstanding claims arising from the accommodation agreement.
The obligation to pay a security deposit and its exact amount will be explained to the guest in the respective
Booking offer will be announced separately.
Unless otherwise agreed in the booking offer, the security deposit is payable in cash or by bank transfer on the day of arrival (at check-in).
Methods for credit card authorization (pre-authorization) to be recorded.
After termination of the accommodation agreement and proper, damage-free return of the rental property
The deposit will be refunded immediately (for cash payments directly at check-out, for credit card reservations immediately).
after acceptance and approval by the credit card company, but no later than 7 working days after the
The deposit will be fully refunded upon departure. Retention of the deposit is limited to the amount actually incurred.
Damages or outstanding incidental costs are permissible.
6. Cancellation Policy
Unless otherwise expressly agreed in the offer, the following cancellation fees apply (tiered according to
(the time of receipt of the written notice of withdrawal by the landlord)
The guest retains the right to provide explicit proof that the landlord incurred no loss or a loss as a result of the cancellation.
significantly less damage was caused.
7. No right of withdrawal (distance selling)
In the case of accommodation contracts (for purposes other than residential purposes) that are for a specific date or
If the period is concluded, there is no statutory right of withdrawal or cancellation according to § 18 para. 1 no. 10 FAGG.
Right of withdrawal in distance selling.
8. Arrival and Departure
Check-in: from 3:00 PM
Check-out: until 10:00 AM
Any deviations from these times require prior agreement and confirmation by the landlord.
9. Special location – Alpine pasture area
The accommodation is located at approximately 1,250 m above sea level in a managed alpine pasture area.
The guest is aware and acknowledges that:
· an agricultural alpine farm is taking place,
· where grazing livestock is present,
Typical alpine conditions and dangers exist (e.g., free-roaming animals, uneven paths, sudden changes in elevation).
Weather conditions).
Entering and driving through the surrounding alpine pasture area is at your own risk.
The guest is obliged to exercise the care and personal responsibility customary in the alpine region.
10. Access – Forest road & toll
The alpine pasture can be reached via an approximately 9 km long toll road.
Use of the facilities is at the guest's own risk and subject to compliance with the respective road and traffic regulations.
Weather conditions.
The applicable toll fee must be paid separately.
11. Winter operation & force majeure
The forest road is not cleared or gritted during snowfall. Therefore, arrival by private car is not possible.
This may not be possible at times.
Due to the alpine location, weather-related events can occur even outside the traditional winter season.
Heavy snowfall and impassable roads are expected.
Is safe arrival or departure by one's own vehicle possible due to force majeure (especially snowfall or
If the forest road is impassable, the stay is considered not feasible.
Provided there is sufficient snow, a vehicle suitable for passenger transport can be used as an alternative means of transport.
A snow groomer will be offered. In this case, the vehicle must be parked in a public parking lot in the valley.
If the fulfillment of the contract is prevented due to force majeure, e.g., avalanche danger, extreme weather conditions, extreme
If snowfall, road closures, natural disasters) make performance objectively impossible, the obligation to perform is waived for this period.
of both contracting parties. Payments already made for unused nights will be refunded.
refunded.
An alternative date or alternative accommodation can be offered where possible, without any obligation on that date.
There is a legal entitlement.
12. Alpine farming & Pasture-raised cattle
During the summer months, the alpine pasture is used for farming.
The guest agrees to:
· not to disturb the alpine pasture operations,
enter,
Cows and other farm animals are not petting animals. The landlord excludes liability for damages caused by them.
Grazing livestock within the legally permissible framework.
13. Electric fence
There may be an electrically operated electric fence on the premises.
Please observe the warning signs.
14. Smoking ban & ozone cleaning
All holiday apartments and all indoor areas of the Anzenbergalm are strictly non-smoking areas.
Smoking and the use of e-cigarettes, tobacco heaters, vaporizers and similar devices is prohibited in all
Indoors strictly prohibited.
In case of a violation of this smoking ban, the guest is obliged to pay the costs for the necessary
Special cleaning and odor removal (especially by means of professional ozone treatment) in the form of
to pay a lump sum compensation of EUR 300.00 per affected holiday apartment.
The guest expressly retains the right to prove that the landlord suffered no damage or loss whatsoever.
significantly less damage was caused.
The assertion of any further actual damage (e.g. due to false fire alarms,
Damage to inventory or demonstrable loss of earnings due to temporary unrentability of the property
The landlord retains the right to remove the holiday apartment during special cleaning.
15. Pets
Bringing pets is not permitted due to the managed alpine pasture area, grazing livestock, and other factors.
Not permitted under special security requirements.
16. Rest periods
Quiet hours from 10:00 PM to 7:00 AM must be observed.
17. The Park
Vehicles may only be parked in designated parking areas.
18. Landlord's Liability
The landlord is liable:
· for other damages only in cases of intent or gross negligence,
foreseeable, typically occurring damage.
19. Guest's Liability
The guest is liable for all damage to accommodation or caused by him, fellow travelers or visitors through negligence.
Inventory in accordance with legal regulations.
20. Right of access
The landlord is entitled to vacate the accommodation in case of imminent danger (e.g., fire, burst water pipe) as well as for
to carry out necessary maintenance work or to enter in the event of a serious breach of contract,
to the extent that this is necessary and reasonable.
21. Video surveillance
To protect people and property, a [measure/control] is in place in the outdoor area (entrance, parking lot, access road).
Video surveillance.
The legal basis is the legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR.
There is no monitoring of indoor areas.
The storage period is generally a maximum of 72 hours, unless there are security-relevant reasons.
Evaluation is required.
Austrian Data Protection Authority.
22. Data protection
Personal data is processed in accordance with the GDPR and the Austrian Data Protection Act.
Details can be found in the separate privacy policy.
23. Jurisdiction & Law
Austrian law applies, excluding conflict of laws rules and the UN Convention on Contracts for the International Sale of Goods.
For consumers, the statutory place of jurisdiction applies in accordance with § 14 KSchG.
24. Severability Clause
Should any provision of these terms and conditions be wholly or partially invalid, the statutory regulations shall apply in its place.
The validity of the remaining provisions remains unaffected.